United CEO: 'On April 9th We Had a Serious Breach of Public Trust'
United CEO apologizes to passenger Dr. David Dao, who was forcibly removed from a United flight.
"I'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment," Munoz said somberly.
United (UAL) - Get Report CEO Oscar Munoz is speaking before the House Transportation Committee on Tuesday, addressing the company's customer service policies.
"The reason I'm sitting here today is because on April 9 we has a serious breach of public trust," Munoz said. The CEO again apologized to passenger Dr. David Dao, who was forcibly removed from a United flight. The doctor was seen in a viral video bruised and bloody.
This article was written by a staff member of TheStreet.
