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United Announces 10-Point Plan to Improve Customer Servce

United has announced a 10-point plan to improve customer service.

United Airlines (UAL) - Get United Airlines Holdings, Inc. Report  announced a 10-point plan to improve customer service and laid out new details of the circumstances -- including its own four failures -- that led it to request the Chicago Aviation Authority to remove a recalcitrant passenger from a flight.

The airport authority's security workers dragged the passenger, a 69-year-old man, from United Express Flight 3411 on April 9; a video of the event provoked widespread outrage.

United promised a report by April 30 and released the report Thursday, three days early.

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READ MORE: United Cites Its 4 Failures Leading to Dragging Incident and Changes 10 Policies

This article was written by a staff member of TheStreet.