Surgical Solutions CEO on How Coronavirus Pandemic Impacted Business

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The coronavirus pandemic shut down most of the U.S. for nearly two months, with states just now reopening. 

So, in that time, and as we try to proceed without a vaccine to treat the virus, how has the pandemic impacted business?

Surgical Solutions CEO Alyssa Rapp joined TheStreet's Katherine Ross to talk about her business and how the coronavirus pandemic has forced the company to adapt.

Watch the video above for more.

Video Transcript:

Katherine Ross:
As more and more states reopen, one of the places that people are going to be cautious around is obviously the hospital. So, what happens if you need to go in for a surgery, if you need to go in for a treatment? Well, joining me today to talk about what life will look like after the coronavirus pandemic is Surgical Solutions CEO, Alyssa Rapp. Alyssa, I want to start off by asking, how has the coronavirus pandemic impacted your business?

Alyssa Rapp:
Katherine, thanks so much for having me on. It's been really a challenge. We have a company of 200 frontline hospital workers at, that work in 30 hospitals in nine states. And in many ways, it's been a tale of two cities. We have, uh, 11 sites in Manhattan, so we're living it firsthand, everything that you're reading about, where 50% of the cases have been. And it's been, our team has been hit hard, as has Manhattan. And then, in everywhere else in the country, we've seen, uh, a variance in terms of the impact. We've seen hospitals whose elective surgery volume went down in April 50%, and some that only went down 30%, and others that went down 80%.

Alyssa Rapp:
So, it's been a challenge, like it has been for everyone in the healthcare field. Um, and yet in the last week-and-a-half, in May here, things have begun to change.

Katherine Ross:
How have you been able to protect employees during this pandemic, since you have so many on the front lines, especially in places like New York?

Alyssa Rapp:
So, we did take, uh, the viewpoint that it was our job as a company to provide PPE for our team members. So, we had our own internal supplies we provided to our own internal team members to ensure that they were shored up, first and foremost, for those on the frontline in New York State, up and down. Uh, we also were very, very clear that the federal support available to employees in the, and to workers in this country, was available to our team. So we have, uh, 26 people on EFMLA of our 200 workers, eh, which is... I'm, I'm delighted that was there for them, but it now, as we're starting to come back and volumes are coming back, it's a challenge managerially, but that's... We'll figure it out.

Alyssa Rapp:
And then we, of course, had to furlough some due to the dramatic drop in elective case volume, and they enjoyed those temporary un- unemployment benefits as well, while they were, uh, not working in the hospitals. But the... Many of those, actually all--as of Monday the 18th--have been officially called back.

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