Here Is How Twitter Is Changing Customer Service
Twitter has changed the way customers interact with businesses and the way businesses structure their customer service departments.
Twitter (TWTR) - Get Report has changed the way customers interact with businesses and the way businesses structure their customer service departments. That's the assessment from Barak Eilam, CEO of NICE Systems (NICE) - Get Report , an Israel-based firm that makes software to help companies streamline their customer service efforts. NICE is also helping companies fight against financial crime. TheStreet's Scott Gamm reports from Wall Street.
