Coronavirus Update: United Waives Domestic Flight Change Fee

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Good morning, it’s Monday, August 31. Here’s your daily coronavirus update.

According to Johns Hopkins, There are over 25.2 million cases of the virus worldwide, with over 846,851 deaths.

The U.S. has surpassed 5.9 million cases with over 183,000 deaths.

Per the COVID-19 Tracking Project, there were 39,452 new cases reported Sunday, which is slightly up from the 43,000 reported on Wednesday. 737,701 new tests were reported. And 475 deaths were reported yesterday, which is down from the 1,014 deaths reported on Aug. 29 per the data collected by the Tracking Project.

United announced that it will no longer charge the $200 change fee it charges to switch up domestic flights, and that beginning next year customers can fly standby for free if there’s an available seat on the same day as their previously planned flight.

CEO Scott Kirby said, “When we hear from customers about where we can improve, getting rid of fees is often the top request...Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won’t be following the same playbook as we come out of this crisis.”

This move comes as airlines struggle to get people traveling again and this has caused airlines to re-examine added costs such as change fees, luggage fees, carry-on bag fees and other charges that had, until the pandemic, become the norm in air travel.

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