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Verizon (VZ) - Get Verizon Communications Inc. Report wants to ring a new bell.

With its

directory business on the block, and the on-again-off-again sale of rural phone lines expected to return to the table after the



merger, Verizon is moving ahead with its bold reinvention plans.

But the promise of shedding cash-generating, low-growth businesses to fund an ambitious fiber-optic expansion isn't exactly putting investors at ease.

Verizon shares fell 23 cents to $31.64 in midday trading, reversing earlier gains Monday on word that the company was exploring a directory carve-out. For the year, Verizon is down 22% as Wall Street worries about the cost of realizing the telco's triple play ambitions.

The so-called Fios, or fiber-optic cable to the home effort, is designed to deliver advanced services like high-definition video, Net calling and ultrafast Internet access.

The company says it will string fiber past 3 million homes this year and 6 million next year, covering roughly a fifth of its territory.

But Verizon hasn't offered many soothing words about the estimated $20 billion price tag attached to the fiber project. In fact, investors have been left almost entirely in the dark about the company's progress.

A Verizon representative says the company will not discuss its progress in terms of subscriber numbers. "It's a competitive business and we are competing head-to-head with others like cable companies," says the Verizon rep.

The Fios service is available in some parts of several dozen communities, and the TV service is up and running in Keller, Texas, and Herndon, Va.

The company says it has about 12.4% penetration in markets where it has marketed the service for more than six months. Some analysts say that means about 100,000 Fios subscribers as of the end of September.

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Based on estimates and analysts' cost projections, Verizon will have spent $3.2 billion on Fios work over the past two years. And assuming the company has 150,000 subscribers by year-end, that would mean Verizon paid about $21,000 for each new customer.

Any big plan to deliver hundreds of dollars a month worth of services to consumers will have high upfront costs and show small returns in the early stages. Investors in

XM Satellite Radio




(SIRI) - Get Sirius XM Holdings Inc. Report

, for example, know the risks of high costs. But for Verizon shareholders, the uncertain payout is unfamiliar ground.

Some fans say Verizon has limited options, and making a bold move is better than sitting still watching the core phone business erode at the hands of cable companies and upstarts like


(GOOG) - Get Alphabet Inc. Report

, Vonage and Skype.

"If you are going to be in the pipe business, you might as well have the biggest pipe," says one investor who holds Verizon.

But others who have seen the Bells fail at previous TV efforts aren't confident it will be different this time around.

"It is a complete waste," says one Wall Street analyst.