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Pacific Century CyberWorks (NYSE:PCW) has chosen to use customer experience service solutions made by Nice Systems (Nasdaq:NICE), the Israeli company announced yesterday.

PCCW, run by Li Ka-shing, was formed by the merger in August 2000 of PCCW and Cable & Wireless HKT. It will be integrating Nice's CEM solutions in six contact centers employing 1,500 agents.

The CEM business platform enables contact centers to track and analyze customer experience.

Li Ka-shing already has an Israeli connection, through his company Hutchinson Whampoa, which holds a stake in the Israeli mobile phone company Partner Communications (Nasdaq, TASE: PTNR, LSE:PCCD).

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