Google’s suite of cloud-based software including Gmail, Google Drive and Google Docs went dark across a wide swath of the globe on Thursday, with outages for a wide swath of customers in Europe and Asia that left millions with no way to send email or access files.
The disruptions first began Thursday morning, with users reporting they were unable log in to their accounts, send messages or attachments or sync files. Other problems included posting messages on Google Chat and recording on Google Meet, the company’s version of Zoom.
The outages were believed to be concentrated in the U.K., Greece, Spain, Germany, France, Japan, and Malaysia. Google, a unit of Alphabet (GOOGL) - Get Report, acknowledged the issues and said it was working on restoring the services, though did not provide a reason for the disruption.
As of 7:10 am ET, the company said the issues had been resolved.
"The problem with Gmail should be resolved," Google said on its G Suite status page. "We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at Google. We are making continuous improvements to make our systems better."
The outages come at a critical time for Google and other cloud-based service providers, notably Microsoft (MSFT) - Get Report, as the coronavirus pandemic continues to keep workers apart and working remotely, prompting more reliance on cloud-based software and communications services than ever.
Google’s paid G Suite service, in particular, is used by hundreds of millions of individual and corporate users globally. Gmail itself is the world’s most-utilized email service, with roughly 1.8 billion active users.
Shares of Alphabet were up 0.09% at $1,546 in trading on Thursday.