- I ncreased Help-Seeking Behavior - the more agents volunteered together, the more they felt comfortable seeking help from their peers at work;
- More Empathetic Behavior - Encouraging advocates to "put themselves in the shoes" of individuals within communities facing difficulties has a "spill-over effect" where advocates then more easily "put themselves in the shoes" of customers;
- Increased Job Satisfaction - Advocates at Zendesk said that CSR makes them more loyal to Zendesk, more satisfied in their job, and instills in them a greater pride in the surrounding community.
Click here to read the full Zendesk and Drexel University study.About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 119,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. Source: Zendesk