Advancements in Verint's self-service offerings were recently recognized when the company received a Kachina Award from Saddletree Research. In this annual recognition program, Verint was awarded the top honor for "achievement in self-service solutions" based on market leadership and excellence in product development, innovation, differentiation, performance and customer success. 4Intelligent Virtual Assistants and Enterprise Chatbots Deliver Smarter, Faster Experiences Verint Intelligent Virtual Assistant ™ enables companies to engage at critical moments to help customers make a purchase, get more information or resolve an issue—all while receiving a high-quality experience. Comprehending contextual information, the Verint Intelligent Virtual Assistant provides personalized answers based on the customer's prior purchases, location and other factors. The end result: customers experience higher goal completion rates with a user experience that's better, smarter and faster, and that involves less effort. Businesses benefit too, realizing greater self-service utilization across all channels, translating into higher automation and lower escalation rates. Verint Intelligent Virtual Assistant is powered by an open, modular AI engine that gives enterprises the ability to manage, extend and scale the solution. The accompanying tools, analytics and an extensive set of training data put the enterprise in control of the conversational AI that drives the Verint solution. Its modular architecture provides investment protection as AI technology advances and integration requirements evolve. To learn more about Verint Self-Service offerings, click here. About Verint Systems Inc. Verint ® (Nasdaq: VRNT) is a global leader in Actionable Intelligence ® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, over 10,000 organisations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence ® at www.verint.com. Sources: 1, 2 Gartner, "Plan Now for Critical Shifts in Customer Interaction Patterns," June 27, 2017. 3 Forrester, "Five Key CRM Trends for 2018 That Shape How Companies Drive Relationship and Revenue" Vision: The CRM Playbook, January 16, 2018. 4 Saddletree Research, Kachina Awards, November 2017. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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