- Compliance Recording—Captures, archives and retrieves interactions across channels—such as voice, including mobile, and instant message communications—and helps reduce risk to confidently meet strict compliance demands. In addition to traditional voice calls, the solution records customer interactions across unified communications platforms, such as Microsoft Skype for Business and Cisco Jabber.
- Recording and Quality Management—Captures, replays and evaluates customer interactions across communications channels. Leveraging the technology, organizations can bring a focused approach to employee coaching and training.
- Workforce Management—Simplifies forecasting and scheduling, while helping manage and reduce costs, advance workforce efficiencies and drive operational excellence. As employees expect the work environment to adapt to their personal lives, Verint solutions are helping businesses evolve with mobile apps and built-in support for flex scheduling and adherence.
- Workforce Optimization—Combines recording, quality management and workforce management, bringing a holistic approach to ensuring the right employees with the right skills are available at the right time, supporting quality and compliance requirements, and sharing intelligence to improve workforce engagement and customer service operations.
About Verint Systems Inc.Verint ® (Nasdaq: VRNT) is a global leader in Actionable Intelligence ® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, over 10,000 organisations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence ® at www.verint.com. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, NEXT IT, OPINIONLAB, ADTECH, VERBA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.