- Always-On Global Support - Our cloud-based platform assures you business continuity and your customers around-the-clock service, with a higher level of quality than is available with regional or in-house systems.
- Improved Brand Experience - Customers expect the best. We use intelligent routing and a choice of contact method — call, email or chat — combined with seamless multi-language support to connect your customers quickly and increase first-contact resolution. In fact, our first contact resolution is over 90 percent, compared to the industry average of 74 percent.
- Data-Driven Analysis - With our cloud-based service model, you gain a global view of your customer contacts and trending issues to drive business decisions and improve long-term customer satisfaction.
- Complete, Integrated Solution - Our Call Center operations are integrated with our complete services, offering an end-to-end e-commerce sales channel that includes web store development, Financial Management, Returns Management, QA monitoring (ISO 9001/2000, COPC compatible) and Entitlement Management.
"ModusLink has been an excellent partner for T3's recent European expansion. ModusLink has supported our growth both through their distribution center and their customer contact center," said Amanda Afeiche, VP of Finance and Administration at T3. "ModusLink continues to add value as our local expert and we look forward to continuing our partnership as we expand to additional regions.""The ModusLink Contact Center has been able to provide T3 with support for both new and existing customers, and allows us to be a partner in their growth," said Michel da Silva, General Manager of eBusiness at ModusLink. "We consider it a key element of our end-to-end line of offerings and paramount sense of customer service." More information about ModusLink's Contact Center offering is available at https://www.moduslink.com/solutions/contact-center/. To learn more about identifying weaknesses and potential pain points in your supply chain that may keep your supply chain from running smoothly, download ModusLink's whitepaper: 10 Ways to Assess Your Supply Chain Strength. About ModusLink Global SolutionsModusLink Global Solutions, Inc. is a publicly-traded diversified holding company (Nasdaq Global Select Market symbol "MLNK"). Through its wholly-owned subsidiary, ModusLink Corporation, the Company provides digital and physical supply chain solutions to many of the world's leading brands across a diverse range of industries, including consumer electronics, telecommunications, computing and storage, software and content, consumer packaged goods, medical devices, retail and luxury, and connected devices. With a global footprint spanning North America, Europe and Asia-Pacific, the Company's solutions and services are designed to improve end-to-end supply chains in order to drive growth, lower costs, and improve profitability. IWCO Direct, another wholly-owned subsidiary, is a leading provider of data-driven marketing solutions that help clients drive response across all marketing channels to create new and more loyal customers. It is the largest direct mail production provider in North America, with a full range of services including strategy, creative, and production for multichannel marketing campaigns, along with one of the industry's most sophisticated postal logistics strategies for direct mail. For details on ModusLink Corporation's solutions visit www.moduslink.com, read the company's blog for supply chain professionals, and follow on LinkedIn, Twitter, Facebook and YouTube. For details on IWCO visit www.iwco.com, read the company's blog and follow us on LinkedIn, Twitter, and Google+. This release contains forward-looking statements that address a variety of subjects including, for example, statements regarding supply chain solutions. All statements other than statements of historical fact are forward-looking statements. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: ModusLink's success, including its ability to reach its revenue, sales and profitability goals, depends on its ability to execute on its business strategy as well as the continued and increased demand for and market acceptance of its services; global economic conditions, especially in the technology sector, are uncertain and subject to volatility; demand for ModusLink's clients' products may decline or may not achieve the levels anticipated by ModusLink's clients; and increased competition and technological changes in the markets in which ModusLink competes. For a detailed discussion of cautionary statements that may affect ModusLink's future results of operations and financial results, please refer to ModusLink's filings with the Securities and Exchange Commission, including ModusLink's most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. ModusLink does not undertake any obligation to update forward-looking statements made by the company.
ModusLink and ModusLink Global Solutions are trademarks of ModusLink. All other company names and product names may be trademarks of their respective owners.