- Consumers express confidence, but are more prone to attacks as they protect newer and more devices. Forty-six percent of U.S. cybercrime victims owned a smart device for streaming content, compared to about one quarter of non-victims. They were also three times as likely to own a connected home device.
- Despite experiencing a cybercrime within the past year, nearly a quarter of victims in the U.S. used the same online password across all accounts and 60 percent shared their passwords for at least one device or account with others, negating security efforts. By comparison, only 17 percent of non-cybercrime victims reuse passwords and 37 percent share their passwords with others. Additionally, 41 percent write their passwords down on a piece of paper and are almost twice as likely to use different passwords and save their password to a file on their computer/smartphone than non-victims.
The State of Consumers' TrustDespite this year's cyberattacks, Americans generally continue to trust the institutions that manage their data and personal information. However, they are not as trusting of some institutions and organizations.
- Consumers gained or maintained trust in organizations such as banks and financial institutions (76 percent), and identity theft protection service providers (71 percent) despite the attacks that made headlines this year.
- Alternatively, more than half of U.S. consumers (53 percent) lost trust in their government to manage their data and personal information within the past year. 39 percent lost trust in social media platforms.
- More than one third (37 percent) of U.S. cybercrime victims gained trust in themselves to manage their data and personal information.