Manhattan Customer Engagement includes the following key features:
- Customer Profile and Analytics - Delivers real-time, updated customer profile and metrics driven by current and historical orders, performance against commitments and aggregate data.
- Case Management - Natively built within the ordering system of record, Customer Engagement gives associates the ability to open, manage, escalate and resolve customer issues directly.
- Social Listening and Communication - Native integration to social channels within the ordering system of record increases customer service reach and reduces response times for customer needs.
- Associate and Manager Dashboards - Command and control over the customer experience by providing a comprehensive view of customer history and the ability to monitor daily work activity.