The Merchant Advisory Group, an organization that represents many large merchants on payments-related topics, believes American Express' decision will make the checkout process more efficient for merchants and their customers, said Laura Townsend, Senior Vice President of Operations for the group."We commend American Express' decision to eliminate signature requirements," Townsend said. "This move will help merchants provide a quicker check-out experience for more customers by removing potential friction at the point of sale." Mike Cook, Senior Vice President and Assistant Treasurer at Wal-Mart Stores Inc., said American Express' decision provides greater flexibility to merchants as they experiment with and adopt new technology to provide customers with a faster and more convenient shopping experience. "The introduction of our Walmart Pay mobile app has raised our customers' expectations for being able to check out quickly and easily," Cook said. "Having to sign a receipt can be a hassle for customers and is not necessary to prevent fraud at the point of sale. We're pleased American Express has decided to eliminate its signature requirements, which will promote a more seamless shopping and checkout experience for our customers." Providing merchants the option to no longer collect signatures is one of several changes American Express has made in recent years to provide an improved experience for merchants. Other adjustments include increasing speed of payment for eligible small merchants and adjusting dispute policies to provide American Express merchants with a more consistent experience across all card brands that they accept. Merchants may visit www.americanexpress.com/merchant for more information. About American Express American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress. Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, Plenti rewards program, travel services, gift cards, prepaid cards, merchant services, Accertify, corporate card, business travel, and corporate responsibility.