There are a number of ways that customers can interact with the Customer Experience Center in Munich:
- Machine Access - Access to use the latest metal additive machines (DMLM and EBM)
- AddWorks - Collaboration with GE's additive experts on product identification, design, material selection and on additive facility setup
- Prototypes - Build prototypes and see designs come to life
- Low rate initial production - Build multiple parts and develop operations process prior to full rate production
- Additive Academy - Training from the GE team of additive experts in all aspects of additive manufacturing
- Spare parts and powder - Access to GE's team who can provide field service knowledge, spares and operational support to customers
GE Additive continues to grow its global infrastructure - as evidenced by the new Munich center, as well as by its on-going expansion of the Concept Laser headquarters in Lichtenfels.The concept of GE Additive's Customer Experience Centers is an integral part of GE Additive's strategy to accelerate the adoption rate of additive manufacturing with businesses worldwide, allowing customers to experience first-hand the value that additive manufacturing can bring. After the first U.S.-based Customer Experience Center in Pittsburgh became part of the GE Additive family in May 2017, Munich is now the first international center - with other GE Additive centers planned worldwide to boost the use of additive manufacturing in different regions. Additive manufacturing involves taking a digital design from computer aided design (CAD) software and melting/sintering together in a layer-by-layer manner, using a laser or an electron beam as the energy source. Additive components are typically lighter and more durable than traditional forged parts because they require less welding and machining. Since additive parts are essentially "grown" from the ground up, they generate far less scrap material. Freed of traditional manufacturing restrictions, additive manufacturing (3D printing) drastically expands the design possibilities for engineers - and allows them to produce better products. About GE Additive GE Additive is part of GE (NYSE: GE) - the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE Additive includes additive machine providers Concept Laser and ArcamEBM; along with additive material provider AP&C and additive service provider to the medical industry, DTI. As a notable user of additive technologies GE recognize the value and potential it brings to modern design and manufacturing. GE is organized around a global exchange of knowledge, the "GE Store", through which each business shares and accesses the same technology, resources and intellect. GE delivers better outcomes for customers by speaking the language of industry.