Wells Fargo & Co. (WFC) closed legitimate accounts that customers needed, leaving them without funds, according to regulatory filings reviewed by Reuters.
The company made the acknowledgment in an August 4 regulatory filing, and the Consumer Financial Protection Bureau is looking into it, Reuters reported.
Their review included numerous complaints of customers reporting financial hardship after Wells Fargo closed their accounts and refused to reopen them or open new ones.
The bank is just coming out of the storm that was caused when it was revealed it created millions of fake accounts without customer permission in order to meet sales goals.
Wells Fargo shares closed trading down 0.21% to $51.69 Friday.
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