More than two-thirds (69 percent) of all respondents said they are deploying or considering deploying biometric technologies. Interestingly, although nearly two-thirds (62 percent) of respondents said they are aware of video analytics technology, fewer than one-third (28 percent) said their agencies are implementing video analytics solutions.The industry sector citing the highest adoption rate of biometric technologies is public safety, at 51 percent, followed closely by respondents from pension and social security agencies (48 percent). Just over one-third (36 percent) of border agencies said they were deploying biometric technologies. The study shows that biometric solutions are in high demand and in widespread use, with e-passports and iris recognition being implemented most frequently. In fact, nearly two-thirds (65 percent) of survey respondents reported that they are piloting, implementing or researching the use of biometrics and identity analytics. "Biometrics-based security solutions working in combination with analytics technologies offer government agencies powerful, and previously unavailable, real-time identification and authentication capabilities, enhancing both the security and understanding of data," said Ger Daly, who leads Accenture's Defense & Public Safety business. "This enables a new level of customer service, essentially building government services around the citizen, not the institution." Country Insights
- Data privacy and data security concerns were cited as top challenges in all nine countries surveyed, but were top concerns among respondents from Singapore and Australia, cited by 59 percent and 51 percent, respectively. Respondents from the United Kingdom and Germany were the least likely to say they were concerned about data privacy and security (14 percent and 15 percent respectively).
- Respondents in Australia and Singapore identified agencies that were the most likely to say they are implementing biometric technologies (68 percent each) while the country with the lowest rate of adoption is Finland, at 22 percent.
- Respondents from the U.S. were the most likely to say that the deployment of biometrics could reduce risk and improve data security and privacy (51 percent), with respondents from Japan the least likely to hold this view (12 percent).
- Respondents from Australia and France were the most likely to say that the deployment of data analytics could reduce risk and improve data security, cited by 48 percent and 45 percent of respondents in those countries, respectively. Respondents from the U.S. were least likely to hold this view, at only 2 percent.
- Respondents in Japan were more likely than those in any other country surveyed to say they use video analytics, at 43 percent, while respondents from Germany were the least likely to adopt this technology, at 18 percent.
- Agencies in Australia and Singapore are the most likely to implement biometrics/ identity analytics technologies at 68 percent each, followed by Japan (57 percent), France (42 percent) and the U.K. (34 percent).
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