Shippers have reported unpredictable or lengthier transit times and convoluted, inefficient railcar routing times. One shipper called the transition under Harrison, who took over in March, "a complete disaster" that has put the shipper's ability to serve customers in jeopardy.
Harrison said some of the company's employees have pushed back on his aggressive cost-cutting measures that have been part of an "extremely rapid" pace of change. Harrison vowed to handle the "internal personnel matters" that have led to service disruptions.
CSX stock traded down nearly 1.5% midday Tuesday.
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