E-commerce is expanding at an alarming rate for most bricks-and-mortar retailers, but that could eventually come to a screeching halt.
J.C. Penney (JCP) CEO Marvin Ellison said at a Piper Jaffray conference on Wednesday that e-commerce companies' "biggest challenge" going forward is that while giants like Walmart Stores Inc. (WMT) and Amazon.com Inc. (AMZN) push for faster delivery, the United States Postal Service, in particular, won't be able to keep up, at least for the same cost that exists today.
"Fulfillment costs are increasing dramatically because we have UPS, Fedex and USPS as the three main entities to ship and fulfill orders and they're not increasing capacity to deliver at the same rate e-commerce is growing," Ellison said.
He said this will cause a supply and demand issue "that's going to be apparent here pretty soon."
Last week, Ellison said J.C. Penney launched online shipping from all of its stores, admitting that the retailer was "woefully behind." But, he plans to drive the in-store experience as much as e-commerce by leaning more on plus-size and big-and-tall apparel, which J.C. Penney found to be difficult to buy online.
Ellison said in 2016, 77% of all online orders "touched a physical store."
J.C. Penney's shares dropped 0.6% to $4.89 on Thursday in early afternoon trading.
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