Empereon Marketing selected Windstream's CCaaS solution because it allows Empereon to only pay for those services the company is utilizing. Additionally, Windstream has the ability to offer both the cloud-based CCaaS solution and the underlying MPLS transport services at all of Empereon's locations ranging from Arizona to Pennsylvania. Additionally, the transition to Windstream's cloud-based services was simple and seamless for Empereon employees."I love that Windstream is essentially financing our growth with its 'pay-as-you-grow' cloud-based OPEX solution," McRoberts added. "We love the ability to scale quickly and to use Windstream resources rather than have to build our own infrastructure. In many ways, Windstream has become an extension of my internal IT department, and without them we would not have been able to meet the aggressive ramp-up timelines required by some of our newest customers." Windstream's CCaaS delivers cost-effective, flexible, scalable cloud-based contact center solutions. As a hosted service, CCaaS allows customers to keep pace with rapidly changing technologies and applications without up-front CAPEX costs. It also allows customers such as Empereon to create custom analytics reports to analyze interactions across multiple channels, providing data for more informed business decisions. Windstream offers a full suite of advanced network communications and technology solutions, including voice and data services such as VoIP access, SIP trunking, MPLS and dedicated high-speed Internet. Windstream also offers managed services, cloud computing, disaster recovery and networking services designed to help businesses increase productivity and improve operational costs. For more information, visit windstreambusiness.com. About Empereon Marketing, LLCFounded in 1997, Empereon Marketing, LLC is a leading provider of contact center solutions specializing in multi-media, multi-channel, and customer-centric interactions. The company has excelled in achieving client goals, particularly in champion/challenger and pay-for-performance engagements. Empereon also is the parent company of Constar Financial Services, a full-service customer management and accounts receivable company. For more information, visit www.empereonmarketing.com. About City CommunicationsBased in Phoenix, City Communications serves growing businesses with efficient, flexible, state-of-the-art telecom systems, including managed network, phones, Internet and cloud services. The company negotiates voice and data rates, coordinates and resolves time-consuming service and billing issues, and operates as a one-stop telecom and data information portal, giving one-click access to all things telecom and data. For more information, visit www.citycommunications.com. About WindstreamWindstream Holdings, Inc. (NASDAQ:WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations and wholesale customers across the U.S. Windstream offers bundled services, including broadband, security solutions, voice and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber network spanning approximately 129,000 miles. Additional information is available at windstream.com. Please visit our newsroom at news.windstream.com or follow us on Twitter at @Windstream.
Media ContactSarah Davis, firstname.lastname@example.org