NEW YORK, Dec. 1, 2016 /PRNewswire/ -- Ubiquity Global Services, a leading business services organization with deep expertise in the FinTech and payments space, today announced the expansion of its existing business relationship with BankMobile, a division of Customers Bank, member FDIC. Ubiquity, which has been delivering a variety of customer services to BankMobile since 2015, has been selected to handle additional business lines including key aspects of the disputes and chargebacks management process. This work complements services already provided to BankMobile, including live customer experience management and management and the provision of an interactive voice response (IVR) solution. Personnel in multiple contact centers will be mobilized to support BankMobile's rapidly-growing customer base. "We value our partnership with Ubiquity, a truly customer-centric services provider that has demonstrated an ability to support our customer experience objectives," said Warren Taylor, President of Customer Engagement, Chief of Staff and Head of Banking, at BankMobile. "As we share a common philosophical approach to customer service, the expanded partnership makes strategic sense for BankMobile. Ubiquity's unique experience in the emerging payments discipline and proven capacity for delivering comprehensive customer experience management solutions ideally suits our Customers For Life strategy." "We are delighted to expand our business relationship with BankMobile," said Ubiquity's founder and president, Matt Nyren. "We always seek to fully understand the strategic imperatives facing our clients, and work diligently to develop and execute truly world class solutions in support of these goals. BankMobile has an exciting vision for the marketplace, and we're delighted to partner with them in 2017 and beyond."