NEW YORK, November 29, 2016 /PRNewswire/ -- Glassbox launches its Digital Experience Performance Analytics (DEPA),for a unified view ofchannel-performance KPI's and digital business metrics. Withcustomers unwilling to wait more than three seconds for content and website performance affecting SEO rankings,it is keyfor enterprises tobe able to see the link between digital performance issues, onlinecustomerexperiences and business outcomes. Glassbox DEPA provides this visualization to both digital and IT professionals, with continuous monitoring - from site level measurements to single customer views and advanced session replay capabilities, making it easier to ensure optimal online performance, enhanced customer experience and positive business impact. The importance of website performance on the customer experience is highlighted in research revealing that 47% of customers expect a webpage to load within two seconds, and 40% will abandon if it takes more than three seconds to appear. Unsurprisingly, the majority of customers (79%) dissatisfied with the performance of a website would be less likely to buy from same site again and as little as a one second delay decreases customer satisfaction by approximately 16%. But many organisations feel these performance issues remain only visible to IT and not to the business; creating a disconnect that often leaves customers frustrated and impacts both top and bottom line. Glassbox Co-founder and CTO, Yaron Gueta states: "Clearly, just a few seconds can have a huge impact on so many aspects of the business, including customer acquisition, conversion rates, retention, advocacy and customer satisfaction. Better cross-organisational visibility and control of all digital channels - including site usability monitoring and agile IT troubleshooting capabilities have become crucial." Gueta adds: "Glassbox DEPA will not only raise the alarm if an issue occurs, but is also an invaluable tool to accurately test and optimise new campaigns, content, online workflows and microsites before going live." In addition to the impact of website and mobile app performance on customer satisfaction, it can also have an adverse effect on SEO ranking, with Google using its as one of the 200 signals that determine ranking.