ComEd's customer service tools are at the forefront of technology and enhancements available in the energy industry. The launch of the ComEd Marketplace is the latest enhancement made by ComEd in their efforts to deliver innovative and convenient solutions for customers. Earlier this year, ComEd introduced an automated way for customers to report outages via Twitter, a first-of-its-kind in the industry. Last year, the company announced a new customer Preference Center that gives customers the option to choose how they would like to receive communications from ComEd. Also in 2015, the company eliminated the $2.50 processing charge for using electronic checks (eChecks), and also provided customers with the option to securely store their payment accounts in their virtual wallet for future use.About ComEd Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider, with approximately 10 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state's population. For more information visit ComEd.com , and connect with the company on Facebook , Twitter and YouTube .
At the start of the annual holiday shopping season, ComEd is pioneering a new way to enable customers to buy energy-saving products for their homes online at the ComEd Marketplace. Through the newly-launched ComEdMarketplace.com, customers can learn about and purchase energy-related products that save them time and money, such as LED lightbulbs, smart thermostats, water conservation devices, and more. ComEd Marketplace, which is powered by Simple Energy , represents a major step forward in the creation of the "Utility of the Future" - a new kind of utility that delivers not just energy, but serves as a platform to connect its customers with valuable products and services that can increase their comfort, convenience, and control. "The launch of ComEd Marketplace is a key step to building a premier, trusted customer experience," said Anne Pramaggiore, President and CEO, ComEd. "In the near term, this service will enhance the customer experience by simply and effectively providing our customers with new ways to manage their home energy-use. Over time, the Marketplace will evolve as a cornerstone of our utility where our customers can transact with us and other parties for a wide range of energy-related products and services." ComEd Marketplace is unique in that it offers instant, point-of-purchase rebates on a curated set of competitively-priced energy management products, integrated customer support, and end-to-end fulfillment. With just a few clicks, ComEd customers can get up to $100 off smart thermostats such as the Nest® Learning Thermostat™ or ecobee3, or up to $30 off recommended six-packs of LED light bulbs from popular brands such as Phillips and GE. No paperwork, no wait, no hassle - just a simple validation process that determines rebate eligibility at the same time a customer adds products to his or her cart. "The launch of the Marketplace is very exciting. Our goal is to provide a quality, convenient service to our customers that will help them make smart decisions about energy savings for their homes," said Terence R. Donnelly, executive vice president and COO, ComEd. "This idea evolved from one of our employee hubs designed to foster innovation and we envision that this platform will enable additional products and services in the future."