InvestorPlace Media worked with customer experience solutions and services firm, Avtex to deploy PureCloud Engage. "Avtex was instrumental in identifying a more manageable solution that reduced our total queues from 150 to five," Donelson said. "Avtex gave us a more efficient way to provide the kind of service we wanted, while streamlining the operational management of our call queues."In addition, Donelson was impressed with how smooth the deployment went. "Previous system changes have been very difficult," she said. "Engage was the most seamless go-live that I have ever been involved with. Our agent training took a total of 20 minutes. This has resulted in a faster return on investment and our subscribers never even knew we made a change." According to Donelson, PureCloud Engage has met the company's expectations, and it plans to invest in additional features. "We're interested in leveraging the workforce optimization functionality built into the platform, as well as integrating Engage with our existing email platform to have a more comprehensive customer view," she said. Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop the Amazon Web Services Cloud offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution. For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center. About InvestorPlace Media InvestorPlace Media is a leading financial news and investing site, providing millions of individual investors with access to free stock picks, mutual fund research, market news and sharp, actionable commentary. InvestorPlace Media is privately owned by Avista Capital Partners. It was founded in 1974 and is based in Rockville, Maryland. For more information, visit www.investorplace.com. About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of software and cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com. Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.