Physician Engagement Drives GainsOnce Nuance CDI was implemented, physicians could receive clarifications and make adjustments on diagnoses while patients were still in their care before details were missed. This improved the documentation process, and also improved education and physician response rates, thereby capturing more accurate severity and mortality rates, which ultimately impact the quality outcomes of hospitals. By instilling CDI best practices, the Baptist team went from a 20% response rate from physicians to a 95% response rate and most agree to recommended improvements for their documentation.In addition to using innovative tools that facilitate documentation in real-time, Baptist Health employed international physicians as clinical documentation specialists. Because they are physicians, they have the clinical knowledge essential to help translate clinical speak into documentation requirements that are important in patient charts to support ICD-10 codes and quality metrics. "We use international physicians as clinical documentation specialists because doctor-to-doctor communication works best when making suggestions about what they should do differently," said Dr. Chicoye. "We recruit physicians who are medical graduates, ready and waiting to get into residency programs. Using the physicians as clinical documentation specialists has reduced physician resistance to CDI, because they use the same clinical terminology and can speak with authority."
- Learn more about Baptist Health South in this webinar featuring Dr. Chicoye.
About Nuance Communications, Inc.Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.