- Civic services — delivering public services online, such as applying for an ID, visa or parking permit, or to file public grievances
- Social services — for support with financial or medical assistance, child care assistance or unemployment benefits
- Tax and revenue management — such as online taxpayer services or using omnichannel capabilities across all devices and channels, allowing agencies, citizens and government to exchange information and minimizing the need for "double-touch" interactions
- Grantor requests — allowing schools, for instance, to easily request and track grants for modernization projects, such as new building insulation
Public services organizations are faced with complexity, needing to respond to policy changes and legislation while often having outdated legacy systems fueling their back-end processes. With digitization now ubiquitous across society at large, governmental organizations are looking to integrate digital technologies into their modernization strategy to create value for the public. A key aspect of citizen engagement is to interact with people according to their digital preferences in a way that reflects their digital experience in industries like retail and travel."The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government agencies," said Matthias Goehler, senior vice president of industry solutions for SAP Hybris.* "We believe the public sector has a great opportunity to transform and improve citizen engagement, and the new solution is equipping and empowering them to meet these expectations quickly, efficiently, and through digital channels." Public sector organizations can use the citizen engagement accelerator to save time through fast implementation of citizen engagement projects, using prebuilt capabilities and templates specific to the needs of public service agencies. Importantly, it offers citizens the use of digital channels for all types of service requests, thereby lowering customer service costs. To learn more about how SAP Hybris solutions are serving the public sector, visit our Web site and our white paper entitled Serving a New Generation of Citizens. Note to journalists: to request the white paper by e-mail, contact SAPHybris@pancomm.com. For more information, visit the SAP News Center. Follow SAP on Twitter at @sapnews and SAP Hybris solutions at @saphybris. *SAP Hybris is a new brand name launched in January 2016 to represent the SAP solutions for customer engagement and commerce as well as the offerings, employees, and business of acquired company hybris AG, which continues to be our legal entity until integration with SAP is complete. Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.