PureCloud Engage replaced an on-premises telephony system. "Initially we wanted to stick with an on-premises solution," Brooks said. "Once we demoed Engage though, we knew that in order to get ahead of the curve we needed to transition to the cloud. We especially liked that Engage included workforce management, reporting and analytics all running on a single platform, which is something other vendors didn't offer."Brooks and his team also appreciated the fast and easy deployment. "The Interactive Intelligence engineers and support teams were great," he said. "We were set up and completely deployed within three days. Interactive's online resource center has also proven instrumental in quickly getting our managers and agents operational. I personally visit the site at least once a day. The videos are very easy to follow." According to Brooks, PureCloud Engage has met the company's expectations, and it plans to invest in additional features. "In 2017, our goal is to create a more centralized contact center and reduce operational costs by eliminating our current telecom solution, Nortel, and migrating all employees across 26 offices to Engage. We also want to explore ways to implement the chat and social media functionality, and integrate Engage with our Yardi CRM system." Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution. For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center. About SHAG Community Life Foundation Senior Housing Assistance Group (SHAG) Community Life Foundation is a 501(c) (3) non-profit organization based in Seattle, Wash. Since 1988, SHAG has been enhancing and enriching the lives of people through affordable housing. For more information, visit www.shag.org. About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of software and cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com. Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.