- ATLANTA, Nov. 21, 2016 (GLOBE NEWSWIRE) --
- UPS chatbot available via Facebook Messenger, Skype and Amazon
- Launch sets direction for integration of artificial intelligence into additional customer-facing technologies
- Future updates planned, including integration with UPS My Choice service
"The UPS chatbot and the upcoming integration with UPS My Choice service exemplify the company's dedication to customer-service enhancements," said Andrew Van Beek, UPS senior director of applications development.UPS My Choice members receive an email or text message the day before a shipment arrives. If they won't be home to receive a package, they can re-route eligible packages to their workplace, a neighbor's home or a nearby UPS Access Point™ location. More than 30 million people now use the service in 15 countries. In the U.S., roughly one in four households are UPS My Choice users. About UPS UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the web at ups.com and its corporate blog can be found at longitudes.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS or follow @UPS_News .
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