MOUNTAIN VIEW, Calif., Nov. 21, 2016 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing nearshoring services market, Frost & Sullivan recognizes Teleperformance with 2016 Latin American Market Leadership Award for excellence in capturing the highest market share in the industry. Leveraging organic growth, selective acquisitions, a diversified portfolio, and customer proximity, Teleperformance has consolidated its footprint in Latin America.
"The regional opportunities for outsourcing companies to capture a large segment of the US bilingual market are unprecedented, and Teleperformance is strongly positioned in Latin America to take optimal advantage of nearshoring needs," said Frost & Sullivan Research Analyst Juan Gonzalez. The operations that began in Latin America in 1998 through the acquisition of companies in Brazil and Argentina have grown over the years to include Mexico, Colombia, and Costa Rica. In 2015, Teleperformance added to its integrated network of offshore/nearshore contact centers with Paramaribo, Suriname, to serve the Dutch market and Georgetown, Guyana, to serve the North American market. Several factors have come together to make Teleperformance a regional and global leader in outsourced omnichannel customer experience management. The company has tremendous brand strength, boasting over 58,000 employees across 11 countries. The talented and stable professional team is bolstered by a highly qualified and seasoned management, robust technology systems, and strategic excellence. Teleperformance's quality services are the result of internal control systems including TOPS (Teleperformance Operational Processes and Standards) and BEST (Baseline Enterprise Standard for Teleperformance), and compliance with business and management standards such as COPC (Customer Operations Performance Centers) and ISO 9001. Standardization of procedures enable Teleperformance to make its global network internally consistent, while providing greater control over its operations.