NICE Awarded For Innovation In Emerging Technologies By Leading Research Firm

NICE (Nasdaq:NICE) today announced that it has received a 2016 Kachina Award™ from Saddletree Research for delivering innovative emerging technologies to the North American contact center industry.

NICE was recognized for its Real-Time Authentication (RTA) solution, which uses voice biometrics technology to seamlessly verify callers' identity within the first few seconds of a call. The authentication process takes place during the natural flow of conversation, and enables service agents to remain fully focused on addressing the issue at hand in order to both improve and secure the customer experience. The solution is deployed at leading financial, telco, and insurance companies around the world.

The award recognizes outstanding innovation and market leadership as determined by a panel of independent contact center industry experts and customer service professionals.

"We are thrilled to recognize NICE for its innovative technologies, placing it among the leading vendors in today's contact center market," said Paul Stockford, Chief Analyst, Saddletree Research. "The inspiration for this award comes from the iconic Native American Kachina, which represents strength of spirit, growth, and abundance - in the contact center industry this translates into business achievement and innovation."

"This recognition from Saddletree Research further strengthens our position as a pioneer in our market, and our commitment to helping organizations deliver perfect customer experiences," said Miki Migdal, President of the NICE Enterprise Product Group. "Through a combination of innovative technologies, unique capabilities, and contact center know-how, NICE implements large-scale voice-based authentication solutions in a matter of weeks, showing a return on investment within the first year."

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