MONTRÉAL, Nov. 17, 2016 /CNW Telbec/ - After a year of accolades, Videotron has now received four marks of recognition from leading market research firm Forrester: number one for customer experience in Television, Internet and Wireless providers, and the ultimate honour for Videotron's Wireless business: a Best in Class ranking among all 193 brands covered in Forrester's proprietary Canada Customer Experience Index, 2016 survey*. Québec-based Videotron believes that these rankings underscore its laser focus on its customers and its customer-driven decision-making model. "Our close connection with our customers motivates us to constantly raise the bar in order to keep their trust," said Manon Brouilette, President and CEO of Videotron. "We have always been driven by our desire to test our limits and further improve the customer experience. The unwavering commitment of our 6,500 employees, who strive to deliver the best possible customer experience day after day, enables us to achieve that goal. It is to them that we owe this honour." In the course of more than 25 million customer interactions per year by phone, over the Internet, at the customer's home or at a point of sale, Videotron applies its deep expertise to benefit its 1.7 million customers, the people who made this win possible. They are the ones who spur us to aim higher and to provide a customer experience that anticipates their needs and exceeds their expectations. Customer focus is in Videotron's DNAThis recognition follows up on Videotron's inclusion in Canada's Top 25 Brands, based on a poll of 1,500 Canadians commissioned by Canadian Business magazine 1. Videotron made the prestigious list largely because of its responsiveness to its customers. The string of distinctions Videotron has earned results in part from recent initiatives aimed at anticipating, simplifying, surprising and generally providing the best customer experience anywhere. Examples include the User Centre + app, the illico app and the WiFi app, all of which help put the consumer in control of his or her customer experience and entertainment choices.