6,000-Employee Resort Operator Elevates Human Capital Management With UltiPro

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Orange Lake Resorts, a leader in the vacation ownership industry, is experiencing improved business performance with UltiPro for human capital management, with specific improvements using UltiPro Onboarding and UltiPro Business Intelligence to help manage the company's substantial growth.

Orange Lake Resorts is home to the Holiday Inn Club Vacations ® brand. With 26 resorts and 7,400 villas in the United States, the company has more than 340,000 timeshare owners and 6,000 employees. During a companywide initiative to standardize IT platforms, Orange Lake Resorts sought a solution that would provide comprehensive HCM functionality and outstanding customer service. Orange Lake Resorts selected UltiPro and went live in July 2013. After going live with UltiPro for core HR, payroll, and benefits management, Orange Lake Resorts later opted to add on UltiPro for new employee onboarding, and is seeing substantial strategic benefits as a result.

"UltiPro Onboarding was a new capability for us and has significantly impacted our business," said Cynthia Wood, senior director, HRIS and business planning, for Orange Lake Resorts. "We have been able to speed up the team member onboarding process, as well as improve the accuracy of our data with a nearly paperless workflow."

Faster onboarding became especially important to Orange Lake Resorts following a 2015 acquisition that doubled the size of the company. Wood reports that not only has UltiPro's ease of use and intuitive design simplified the talent acquisition process, but support from Ultimate's customer service has also expedited the transition.

"The customer service at Ultimate is extraordinary," said Wood. "We needed to find the most efficient way to enter new employees into the system. Ultimate's service team and developers worked with us to create the import files we needed. Whenever we ask a question, Ultimate is quick to respond and there is someone available to help us."

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