SAN FRANCISCO, Nov. 17, 2016 /PRNewswire/ -- MindMeld, a leading Conversational AI company, today announced the industry's first technology platform for Deep-Domain Conversational AI. This innovative platform now makes it possible for companies to create a new generation of voice and chat assistants that can demonstrate deep knowledge and expertise around any custom content domain. This video introduces MindMeld's new platform.
"As one of the world's leading fashion apparel companies, Uniqlo is committed to delivering the industry's gold standard for customer service and support," said Makoto Hoketsu, Group Senior Vice President and CTO at Uniqlo's parent company, Fast Retailing. "By leveraging MindMeld's Deep-Domain Conversational AI platform, we can offer our customers an expert, AI-powered assistant with deep knowledge about Uniqlo's product catalog, retail locations and more." The recent success of products such as Apple Siri, Google Assistant, Amazon Echo, and Microsoft Cortana heralds a future where a multitude of voice and chat assistants will soon be on-command to assist with many daily tasks. Unfortunately, the first generation of these AI assistants has failed to live up to the hype. Until now, companies looking to build advanced voice or chat assistants have had few options. Open source or academic AI toolkits (such as TensorFlow, CNTK, SyntaxNet, CoreNLP, or NLTK) provide advanced algorithms but little data suitable for production-quality applications. Cloud-based developer tools (such as Facebook's wit.ai, Google's api.ai, Microsoft's LUIS, or Samsung's Viv) provide only limited support for building AI models for custom knowledge domains. As a result, consumers have been disappointed and underwhelmed with the first generation of voice and chat assistants. With the launch of MindMeld's Deep-Domain Conversational AI platform, companies now have access to state-of-the-art machine learning capabilities to power the most advanced voice and chat assistants possible today. These capabilities include the following:
broad-vocabulary natural language understanding
question answering across any dynamic knowledge graph
dialogue management and dialogue state tracking
large-scale training data generation and management
cloud-based or on-premise production deployment
MindMeld has also released this interactive demo to help companies better understand the capabilities and potential benefits of this groundbreaking yet complex technology. Deep-Domain Conversational AI promises to power a new generation of AI assistants which can streamline common daily tasks such as placing a take-out order at a local restaurant, booking a flight or hotel reservation, creating a service appointment at an auto repair shop or doctor's office, or finding retail store and product information.