COLORADO SPRINGS, Colo., Nov. 16, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for contact center professionals, is pleased to announce its keynote lineup for the 2017 ICMI Contact Center Expo & Conference. This year's keynote presentations will be led by some of the sharpest minds in the industry including Doug Lipp, Former Disney Head of Training; Shep Hyken, Customer Service and Experience Expert; and Chip Bell, Customer Focused Strategy Expert. The three presenters plan to touch on hot topics that are changing the landscape of the customer service industry, while walking attendees through the steps needed to create a customer first culture that drives innovation and business.
The 2017 ICMI Contact Center Expo & Conference will take place May 22-25 in Orlando, Florida. To learn more about the event please visit: icmi.com/Contact-Center-Expo-Conference "ICMI is dedicated to providing our attendees with the opportunity to learn from some of the best and brightest in the industry - our keynote presenters certainly set the tone for the entire program and we're thrilled with who we have for this year's lineup," said Patty Caron, Event Director, ICMI. "The keynotes this year offer unique perspectives aimed at helping contact center professionals create a customer-focused environment that is critical in raising employee engagement and customer service to new heights." This year's keynote presentations will highlight critical topics that will be explored in-depth throughout the larger conference, including employee engagement, workforce optimization, customer experience, current trends and more. Keynote presenters will not only cover new industry developments, but also draw from personal experiences to provide attendees with exclusive knowledge they can apply towards their own careers.