"Utilities and their customers expect a world-class user experience that enables them to engage whenever, wherever and through any channel at any time," said Matias Alonso, senior managing director, who leads Accenture's utilities practice. "This new customer information system brings together skilled innovation team members to capture the most value from digital technologies. This includes the cloud, Internet of Things and predictive analytics that are vital for identifying and supporting new products and services that utilities create for their customers.""Never before have utilities seen the rate of disruption to their business models occurring now," said Henry Bailey, Global Vice President, Global Utilities Practice, SAP. "The customer engagement platform is the next-generation solution based on SAP S/4HANA, with the new role-based SAP Fiori user experience to offer a 360-degree view of the customer to quickly and effectively address new opportunities today." About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. SAP, SAP S/4HANA, SAP HANA and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
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