Accenture And SAP Accelerate Delivery Of Multi-Channel Customer Engagement Platform For Utilities To Sell New Revenue Generating Products

Accenture (NYSE: ACN) announced plans with SAP SE (NYSE: SAP) to accelerate the development of solutions, based on a digital customer engagement platform, for utility companies to engage with customers through virtually any channel, improving customer operations efficiency. Alongside simplified customer service and operations, the customer engagement platform will help enable utilities to offer customers non-commodity products and services, such as solar panels, batteries and connected home products, including related installation and maintenance services.

This announcement comes after both companies  announced in January a comprehensive program of ongoing collaboration on the core development and go-to-market for SAP S/4HANA®. In October 2016, Accenture and SAP also announced their collaboration to develop the next generation of predictive analytics solutions for asset management in the utilities industry to enable condition-based maintenance.

The new platform combines the SAP S/4HANA Utilities solution with SAP Hybris Cloud for Customer and SAP Multichannel Foundation at its core to enable more agile and easier to use sales and service processes and efficient meter to cash management. Additional elements such as SAP Hybris Marketing, SAP Hybris Commerce and SAP Hybris Billing solutions are integrated to create a 360-degree view of the customer as well as the management, selling and billing of energy and non-energy products and services. Customer self-service interactions will be enabled through a portal, mobile apps and social media.

The platform is also scalable for future growth as it targets cost reduction through cloud-deployment, lower and more predictable operational costs from an as-a-Service option and more automated processes with embedded analytics.

Accenture's role includes accelerating the design, development and integration of the next releases of S/4HANA Utilities, SAP Hybris Cloud for Customer, SAP Hybris Marketing, SAP Hybris Commerce and SAP Hybris Billing. The focus for SAP S/4HANA Utilities will be simplification and for the SAP Hybris solutions, the co-innovation will be to build out utilities-specific functionalities. In addition, a new role-based SAP Fiori user experience will be available on the customer engagement platform to provide a consistent, intuitive user experience across applications, increasing user adoption and productivity, as well as decreasing user errors and training cost.

"Utilities and their customers expect a world-class user experience that enables them to engage whenever, wherever and through any channel at any time," said Matias Alonso, senior managing director, who leads Accenture's utilities practice. "This new customer information system brings together skilled innovation team members to capture the most value from digital technologies. This includes the cloud, Internet of Things and predictive analytics that are vital for identifying and supporting new products and services that utilities create for their customers."

"Never before have utilities seen the rate of disruption to their business models occurring now," said Henry Bailey, Global Vice President, Global Utilities Practice, SAP. "The customer engagement platform is the next-generation solution based on SAP S/4HANA, with the new role-based SAP Fiori user experience to offer a 360-degree view of the customer to quickly and effectively address new opportunities today."

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at  www.accenture.com.

SAP, SAP S/4HANA, SAP HANA and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See  http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.

All other product and service names mentioned are the trademarks of their respective companies.

SAP Forward-Looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

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