JACKSONVILLE, Fla., Nov. 16, 2016 /PRNewswire/ -- TriageLogic® announces a successful roll out of TriageLogic's Call Center Software™ for Intermountain Healthcare. Photo - http://photos.prnewswire.com/prnh/20161115/439757 Logo - http://photos.prnewswire.com/prnh/20161115/439761LOGO Over a year ago, Intermountain introduced a call center initiative to provide nurse triage services for patients. TriageLogic provided the technology platform and expertise to assist them in getting the telephone triage program up and running. The software platform allows Intermountain nurses to assess and evaluate patient symptoms over the phone using protocols developed by Dr. Barton Schmitt and Dr. David Thompson. The nurse can then direct the patient to the appropriate level of care, document the call, and send the triage notes to the patient's provider using the TriageLogic software. Intermountain was also able to leverage TriageLogic's APIs to integrate with existing systems to streamline the call flow process. Charu Raheja, PhD and CEO of TriageLogic, says, "We are committed to innovative technology solutions that improve patient care and efficiency. The TriageLogic platform gives patients around-the-clock access to a telehealth nurse who can direct them to the appropriate level of care." By using TriageLogic's call center platform, Intermountain can give patients 24/7 access to a telehealth nurse. Not only is the software great for patients because they are able to get medical help 24/7, but it is also a great solution to decrease unnecessary ER visits and decrease overall health care costs.