CHICAGO, Nov. 16, 2016 /PRNewswire/ -- North American Van Lines, Inc., one of the world's largest moving companies, recognized Nelson northAmerican of Lake Forest, California as 2016 Agent of the Year at the 2016 northAmerican Van Lines National Convention, held October 24-26 in Austin, Texas. This represents the second consecutive year that Nelson northAmerican has been named Agent of the Year. "northAmerican pursues excellence by assuring superior customer service and quality performance," said Andy Kroll, VP and General Manager of North American Van Lines, Inc. "Each year, we select one agent that embodies this pursuit and passion for excellence. Our winner the past two years, Nelson northAmerican, is clearly a role model for our entire network, representing our commitment to providing the highest quality, full-service moving experience for our customers." "Winning this award two years straight is truly a testament to the 20 years of hard work put in by everyone at Nelson, and our commitment to providing an outstanding moving experience day in and day out - which has helped us grow into one of northAmerican's top agents. I believe to achieve this excellence and growth we must treat our agents well, our employees better and our customers best" says Chapman Nelson, General Manager. The northAmerican Van Lines Agent of the Year award recognizes the agent that attains the best overall scores in categories including service quality, hauling growth, sales growth, safety performance, and demonstrates the "Power of Blue" in supporting their fellow agents and customers. The agent must also demonstrate a significant increase in total number of moves and total (hauling and booking) revenue for the year.