LONDON, November 16, 2016 /PRNewswire/ -- The brand new report THE EVOLUTION OF FINANCIAL SERVICES: Traditional. Challenger. Disruptor. has just been released by the editorial team at the Customer Experience Exchange for Financial Services, featuring interviews, articles and commentary from the organisations making a real impact on the financial services industry, including:
Head of Operations, AXA Business Insurance
Marketing Director, Direct Line Group
Managing Director, Metro Bank
Chief Operating Officer, Atom Bank
Customer Service Director, Euroloan Group
See the full report here >> http://bit.ly/2fu7L0F << The report emphasizes that the time has come for financial services organisations to truly put the customers at the heart of the business and explores some of the key strategies these brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world. Kimia Allahverdi, Director at the Customer Experience Exchange for Financial Services said, "Now more than ever, the financial services industry is faced with real challenges, not only from an increase in consumer expectation and demand, with further constraints coming from the regulatory landscape but also, critically, organisations are now battling against each other for each and every customer. And customer experience is now the key!" She continued, "The report explores some of the key strategies Traditional, Challenger, and Disruptor brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world and how they are implementing them."