REDWOOD CITY, Calif., Nov. 15, 2016 /PRNewswire/ -- iCracked.com, the world's largest network of on-demand smartphone repair technicians, today announced the appointment of Marc Ausman as Chief Operating Officer (COO), and Dimitrios Papadogonas as Chief Marketing Officer (CMO) to scale iCracked through its next chapter of growth.
Both executives tout significant experience in their respective fields, working with both high-growth private companies and behemoth public entities. New COO Marc Ausman is a former Naval Flight Officer with more than two decades of leadership experience in technology and aviation. Prior to joining iCracked, Marc was the COO of Yuneec, a world leader in electric aviation, and held executive positions with Prenav and Vertical Power Inc., a developer of embedded hardware and software products for the aerospace market. Ausman plays a crucial role at iCracked, as its business model is built around a real-time service platform, uniquely driven by speed and customer control. As COO, Ausman will marry his deep knowledge of software and hardware operations to sharpen iCracked's processes with a customer-first mentality, ensuring every one the company's 5,000 technicians in 600 cities is equipped to service customers with ease and dependability. "iCracked has an unparalleled competitive advantage as the most trusted brand for device repair, with even greater potential beyond smartphones into the larger personal technology ecosystem. I am eager to be a part of its future and to drive expansion of our next chapter," said new COO Marc Ausman. As iCracked's first-ever CMO, Dimitrios Papadogonas brings a deep understanding of consumer marketing and strategic communications from years of experience with the world's most revered brands, including Virgin America, Gap and Apple. Papadogonas spent five years at Virgin America building America's coolest airline; running all brand marketing, partnerships, sponsorships, and advertising. Prior to Virgin America, he helped drive brand marketing at Gap and worked on defining many core pillars of the Gap brand. While at Apple, he was part of the team that rolled out Apple's retail stores where he drove the go-to-market strategy for the Mac Genius Bar experience.