When it comes to converting credit card rewards, 67 percent say they prefer to earn cashback during the holidays, while 16 percent prefer to earn travel rewards.More Consumers Plan to Surf the Web than Roam the Aisles Forty-three percent of those surveyed say they plan to do most of their holiday shopping online this year, compared to 32 percent who will favor shopping in stores. A growing number of consumers, 58 percent, plan to use a mobile device—a smartphone or tablet—to shop for gifts this holiday season, up from 47 percent last year. Of those who plan to shop on their smartphone or tablet, 77 percent say they'll do about half or more of their holiday shopping on their mobile device. The trend toward mobile holiday shopping is being led by those 35 and older, who are planning to shop on a mobile device this year at a rate 15 percent higher than last year. By comparison, millennials, those between the ages of 18 and 34, will do so at a rate just 4 percent higher than last year. Another way consumers plan to use their mobile devices this holiday season is to conduct price comparisons. More than half of those surveyed, 55 percent, say they plan to use their smartphone or tablet to compare prices online while shopping in a physical store. That number jumps to 72 percent among millennial shoppers. When survey respondents were asked about their feelings toward shopping online versus in-store during the holidays, online shopping won out in terms of being more convenient, less stressful and having better prices, whereas in-store shopping scored better for being more fun, more satisfying and more secure. The breakdown is as follows:
|Best describes online shopping||Best describes in-store shopping|
About Discover's 2016 Holiday Shopping SurveyThe national survey of 2,006 consumers was commissioned by Discover and conducted by Propeller Insights, an independent survey research firm, between Oct. 5 and Oct. 9, 2016. The maximum margin of sampling error was ±3 percentage points with a 95 percent level of confidence. About Discover Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discover.com/company.