SUNNYVALE, California, November 15, 2016 /PRNewswire/ -- Utility company EDP (Energias de Portugal, S.A.) has awarded a major IT services contract to Fujitsu to drive digital transformation throughout EDP's IT operations. The Lisbon-headquartered company considers the continuous improvement of IT services as key to its success as a digital utility and selected Fujitsu due to its capability to satisfy current and future Service Desk needs. As a vertically integrated utility, EDP is the largest generator, distributor and supplier of electricity in Portugal and the third largest electricity generator on the Iberian Peninsula. By the end of 2015, EDP had an installed capacity of 24.4GW of power, generating 63.7TWh, of which 72 percent came from wind and hydro plants. Digitalization is a key part of the company's 2020 vision, since EDP has identified that more effective use of IT is an enabler to achieve its ambition of becoming a digital utility. In a major step toward this goal, EDP choose Fujitsu to provide its 12,000-strong global workforce - spread across business operations in 12 countries  - with Global Service Desk support, focused on an approach of centralizing and standardizing processes, backed by constant innovation. EDP was particularly impressed by Fujitsu's Sense and Respond approach to Service Desk operations. Fujitsu follows continual service improvement methodologies (CSIP) to enhance the quality of front-line support, helping eliminate cost and inefficiencies. Consequently, EDP anticipates that it will be able to reduce operational Service Desk costs while also making strides in delivering the best possible end user experience by providing a more proactive support experience focused on workforce needs. This is underpinned by Fujitsu's global delivery capabilities, with Fujitsu delivering Portuguese, Spanish and English-language Service Desk support to more than 12,000 EDP employees in 12 countries. Furthermore, EDP has entrusted Fujitsu with second-level Central Device Management services in Portuguese and Spanish languages for some 12,000-plus of its workforce.