SEATTLE, Nov. 15, 2016 /PRNewswire/ -- Despite the obsession with agility, efficiency, and productivity, the evolution of technology has outpaced critical work processes. A new report, " Mobile Keeps Business Moving Forward," reveals a mobile-savvy workforce struggling with outdated processes and eager for methods that complement their mobile lifestyle. Organizations using time and task data to guide business decisions over-rely on old-fashioned methods including Excel spreadsheets (28 percent) and pen and paper (36 percent).
Changepoint, a leading provider of project and portfolio management, enterprise architecture, and professional services management applications, surveyed more than 800 global project managers, executives, and IT professionals to understand how mobile has shaped today's workforce. The study found inaccurate data collected via outdated methods and technologies threatens to stymie business growth. The value of investing in mobile is clear: Fewer than half of employees are satisfied with their workplace technology according to a Forrester report¹. Inadequate, unfamiliar tools can negatively impact effectiveness while, fulfilling psychological needs can result in a highly-engaged workforce. Forrester found highly-engaged employees result in 81 percent higher customer satisfaction and 103 percent improvement in employee turnover. With nearly all (95 percent) survey respondents using their smartphone for work-related tasks during the day, aligning processes with the mobile workforce better positions businesses to compete. While data is valued across the organization, time tracking data has long provided a foundation for informed resource decisions, controlling cost, and meeting contractual labor obligations. Organizations know the importance of accurate data yet, the majority of managers (77 percent) aren't confident in the accuracy of the timesheets they approve. Meanwhile, nearly half (49 percent) of project managers aren't sure they're tracking their time right either. The likely culprit—inconvenient processes resulting in irregular, infrequent data entry and submission.