MCLEAN, Va., Nov. 15, 2016 /PRNewswire/ -- HDI has announced its speaker lineup for the 2017 annual conference and expo in Washington, D.C. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present in two major tracks at the conference, including "Putting Metrics To Work" and "Reinventing The Customer Experience". This marks the 23rd consecutive year that Mr. Rumburg has been selected as a speaker for the HDI Conference & Expo. For those interested in attending, HDI 2017 is happening May 9-12 at the Gaylord National Harbor Hotel & Convention Center in National Harbor, MD. Logo - http://photos.prnewswire.com/prnh/20161114/439088LOGO Mr. Rumburg will be presenting Session 202: "Turbocharge Your Metrics With Benchmarking!" and Session 308: "Any Time, Any Place: The Ultimate Customer Experience!". In the Putting Metrics To Work track, he will discuss the crucial role that benchmarking can play in accelerating the path to World-Class performance in service and support. And in the Reinventing The Customer Experience Track, Mr. Rumburg will present case studies demonstrating that "Any Time, Any Place" is not just a cliche, but rather an operating principle that governs the most successful IT service and support organizations. "MetricNet's research, gathered from literally thousands of service and support benchmarks, suggests that many support managers are unaware of the critical role - beyond mere measurement - that metrics can and should play in IT service and support," said Jeff Rumburg. "In the Putting Metrics to Work track, I will provide empirical data demonstrating the 1:1 correlation between benchmarking and world-class performance, and show that by leveraging benchmarking, support organizations can achieve world-class performance in days or weeks, not months or years. Quite simply, benchmarking is the most effective, proven methodology for bridging the gap to world-class performance for IT service and support groups that are serious about dramatically improving their performance." Those interested in hearing Mr. Rumburg speak on Benchmarking should attend Session 202 on Wednesday, May 10, 2017 at 11:00am, and those interested in hearing Mr. Rumburg speak on The Customer Experience should attend Session 308 on Wednesday, May 10, 2017 at 3:00pm. All IT service and support professionals are encouraged to attend. This includes C-level executives, IT directors, Service Desk and Desktop Support Managers, analysts and technicians as well as any other professional in IT who is interested in expanding their understanding of industry best practices. Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award and has served on HDI's Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best-selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett- Packard, General Motors, and IBM.