- A third of the respondents stated that NextAgent would increase the likelihood of them using trains as the ongoing mode of transport to their end destination - perfectly highlighting the link between air and rail travel.
- 91 percent of users said they're likely to use NextAgent again when flying to/from Stansted.
- 93 percent of users said NextAgent was either better or the same as using a staffed ticket office window.
- 97 percent of users reported a positive experience using a virtual ticketing office like NextAgent.
Cubic Transportation Systems (CTS), a business unit of Cubic Corporation ( NYSE:CUB), and Abellio East Anglia, a subsidiary of transport provider Abellio Group, received the "Best Product/Innovation of the Year" award for NextAgent TM at the Global AirRail Alliance (GARA) Awards. The announcement was made during the Global AirRail Alliance (GARA) conference, an annual event that gathers air and rail professionals to share ideas and best practices on how to connect air travel with intersecting rail at destination airports, held in Helsinki on November 10. Cubic's NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call center. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. Customer reviews conducted by a third-party research firm were extremely positive and indicate: