Cubic And Abellio Win At The Global AirRail Alliance Awards For The Best Product/Innovation Of The Year

Cubic Transportation Systems (CTS), a business unit of Cubic Corporation ( NYSE:CUB), and Abellio East Anglia, a subsidiary of transport provider Abellio Group, received the "Best Product/Innovation of the Year" award for NextAgent TM at the Global AirRail Alliance (GARA) Awards.

The announcement was made during the Global AirRail Alliance (GARA) conference, an annual event that gathers air and rail professionals to share ideas and best practices on how to connect air travel with intersecting rail at destination airports, held in Helsinki on November 10.

Cubic's NextAgent combines a virtual walk-up ticket office, a ticket vending machine and a video-linked call center. In October 2015, Cubic and Abellio Group partnered to trial NextAgent at Stansted Airport to assist passengers en route from plane to train and to their final destinations. Customer reviews conducted by a third-party research firm were extremely positive and indicate:
  • A third of the respondents stated that NextAgent would increase the likelihood of them using trains as the ongoing mode of transport to their end destination - perfectly highlighting the link between air and rail travel.
  • 91 percent of users said they're likely to use NextAgent again when flying to/from Stansted.
  • 93 percent of users said NextAgent was either better or the same as using a staffed ticket office window.
  • 97 percent of users reported a positive experience using a virtual ticketing office like NextAgent.

NextAgent technology provides a virtual ticket office in remote locations where there is limited space for a full ticket office, and it's also an important customer information point. NextAgent operators can remotely answer customer questions, provide advice about best fares and reassure passengers about their onward travel. The ability to provide this service is central to the high value Abellio places on the customer experience.

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