DETROIT, Nov. 10, 2016 /PRNewswire/ -- J.D. Power announced earlier today Quicken Loans (QL), the nation's second largest retail mortgage lender, ranked highest in client satisfaction for primary mortgage origination among all major home loan lenders in its 2016 study. This is the 7 th consecutive year the company topped client satisfaction rankings for mortgage origination. Currently, there are approximately 7,000 entities providing home lending in America, including commercial banks, credit unions, mortgage bankers, brokers and more. Earlier this year, J.D. Power also ranked Quicken Loans - which serves clients in all 50 states from its centralized web lending centers in Detroit, Cleveland and Arizona - highest in client satisfaction among home loan servicers for the 3 rd consecutive year. This marks the third straight year the company took the top client service ranking for both pieces of the mortgage process. Quicken Loans has now earned the top ranking in the mortgage space a total of ten times over the past seven years. The national home loan lender scored highest overall in four of the key categories in which it was ranked:
"Our talented team has spent three decades of blood, sweat and tears making sure we provide clients the best mortgage experience in the world," said Dan Gilbert, Founder and Chairman of Quicken Loans. "The passion our team members extol in every interaction they have with our clients is driven by a culture that focuses on our team members and the millions of people we serve above all else." The J.D. Power study reported faster closing times and higher satisfaction and loyalty levels among clients who used Quicken Loans' new Rocket Mortgage, the first completely online and on-demand mortgage experience in the history of lending in America. According to the findings, younger clients are more likely to embrace Rocket Mortgage, with a heavy emphasis on home purchase loans.