LONDON, Nov. 10, 2016 /PRNewswire/ -- BMC, the global leader in IT solutions for the digital enterprise, today announced that News UK Technology, a leading media company in the UK, has turned to BMC to ensure service management excellence. News UK must maintain high performance and reliability of the critical systems that support content production and distribution. These systems have enormous impact on newspaper sales and advertising revenues. With a dynamic, holistic view of data centre assets and the relationships between them, leveraging the BMC Discovery solution, News UK has been able to reduce its major incident volume and mean time to restore in the past 18 months.
As one of the UK's leading media companies and publisher of The Times, The Sunday Times, and The Sun, News UK is under constant pressure to meet incredibly tight production deadlines. In the digital content world where a publication could be the first to break a major news story, seconds matter. News UK needed support in reducing major incidents and maintaining accurate, real-time pictures of how its storage was configured, the relationships among servers and storage volumes, and the services they support. This lack of visibility made it difficult to identify and resolve IT problems and service outages quickly and efficiently. "Over the past 18 months, and as part of an Enterprise-wide service review and remediation programme, we have been focused on building our configuration and asset management capabilities. Our goal has been to gain increased visibility into the assets that make up our infrastructure and the relationship of those assets to critical services, enabling us to manage the environment more efficiently and effectively," said Paul O'Connell, Head of Enterprise Operations at News UK. To improve troubleshooting, business impact analysis, and change management planning, News UK partnered with BMC to implement the BMC Discovery, BMC Discovery for Storage, and BMC Atrium Configuration Management Database solutions. BMC's digital service management offerings enabled News UK to improve reliability and performance of systems required for high-speed, on-time publication of content, which is essential to driving newspaper purchases and advertising revenue. "BMC's digital service management solutions have given us the insight we need and have become the backbone that supports how we manage our infrastructure and deliver high-quality service to the business," O'Connell continued. "As a result, our configuration asset management capability has contributed to a significant reduction in infrastructure-related major incidents and improved service recovery times."