- Geolocation Data Support—enabling survey authors to capture and report on respondent location data and personalize the survey-taking experience precisely. A Respondent Map provides an at-a-glance view of geographic distribution of survey respondents. With this capability, survey authors can now filter by location, easily select only customers from a specific country or city, and customize survey flow for each participant.
- Event-Driven Feedback—deploying surveys at multiple customer engagement points, beyond the typical post-transaction. Organizations now can use any event to trigger a survey to those customers that have "opted in." For example, when an app recognizes that a customer has entered a local big box store, a survey can be triggered to that individual based on event-driven data. This helps improve the volume and quality of feedback as the customer can respond in-the-moment, making the feedback timely, relevant and contextual.
- Photo Uploading—making the most of mobile devices by enabling customers to share photos when they provide feedback to an organization. This allows customers to not only can tell organizations what they want, but show them as well.
- Ability to Embed First Survey Questions in Email—improving convenience and relevance for survey respondents and creating an environment for increased survey participation. The Verint EFM solution now supports embedding a question from page one of a survey using the "Insert Response" option on the invitation designer. If the customer is satisfied, no further questions are necessary. If unsatisfied, the email can direct a customer to the next level for more details about his/her experience.
Part of Verint's broader Customer Engagement Optimization ™ portfolio, EFM is designed to help organizations take a proactive approach to engaging with customers—and employees—by capturing, analyzing and acting on their feedback to enhance service, processes, satisfaction and loyalty.The latest version of Verint Enterprise Feedback Management is now available in on-premises, public cloud and private cloud deployment models. For more information about Verint Enterprise Feedback Management and how it can help proactively engage employees and customers, visit www.verint.com and download the mobile app via iTunes. About Verint Systems Inc. Verint ® (Nasdaq: VRNT) is a global leader in Actionable Intelligence ® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence ® at www.verint.com. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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