PUNE, India, November 7, 2016 /PRNewswire/ -- According to a new market research report "Cloud-Based Contact Center Marketby Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021", published by MarketsandMarkets, the market size is expected to grow from USD 5.43 Billion in 2016 to USD 15.67 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6% during the forecast period. (Logo: http://photos.prnewswire.com/prnh/20160303/792302 ) Browse 74 market data Tables and 57 Figures spread through 165 Pages and in-depth TOC on"Cloud-Based Contact Center Market"http://www.marketsandmarkets.com/Market-Reports/cloud-based-contact-center-market-160166082.htmlEarly buyers will receive 10% customization on this report. The major drivers of this market include the need for disaster recovery, faster deployment and flexibility of cloud solutions, and the need for compliance management. Dialer is expected to be the most promising solution during the forecast period On the basis of solutions, the dialer segment is projected to grow at the highest CAGR during the forecast period. Dialers are a part of outbound dialing technology. Various dialers such as preview dialers and progressive dialers systems provide automatic dialing when the agent is ready, along with other benefits such as external table dialing and dynamic filtering. These benefits have led to the high demand for dialers. Managed services segment is expected to grow at the highest CAGR during the forecast period With increasing deployment of the solutions, the services segment is expected to grow in the coming years. The managed services segment is expected to grow at the highest CAGR during the forecast period. Managed services enable organizations to outsource their entire or a part of the IT infrastructure and operations to focus on their key business goals. Outsourcing helps contact center-based companies to reduce the cost incurred on network and IT spending by eliminating Capital Expenditure (CAPEX) and Operational Expenditure (OPEX).