NEW YORK, Nov. 3, 2016 /PRNewswire/ -- Today, Press Ganey, a nationally recognized private company that measures patient satisfaction, named Hospital for Special Surgery (HSS) a 2016 Guardian of Excellence Award® Winner. The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care.
"In an environment where measuring everything from clinical outcomes to whether patients would recommend a hospital, taking into account the hospital experience is key to improving performance," said Louis A. Shapiro, president and CEO at HSS. "Every interaction with a patient is important, and well-defined measures are critical to improving what we know to be an already unparalleled experience." "We are proud to partner with Hospital for Special Surgery," said Patrick T. Ryan, CEO of Press Ganey. "This award is a testament to the organization's leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Hospital for Special Surgery continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care." Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year. HSS has been awarded this recognition for four consecutive years for delivering outstanding service for inpatients.